Shipping policy
Thank you for shopping with us! Below you’ll find important information about our shipping process.
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, processing may be delayed slightly. In this case, we will notify you by email.
Shipping Time & Delivery Estimates
Shipping times vary depending on your location and the product ordered.
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Estimated delivery time: 7-14 Days
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Delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.
Because we work with multiple suppliers, items in the same order may arrive separately.
Shipping Rates
Shipping costs are calculated at checkout based on your location and the items in your order.
From time to time, we may offer free shipping promotions, which will be clearly stated on our website.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow 24–72 hours for tracking details to update.
Customs, Duties & Taxes
International orders may be subject to customs fees, import taxes, or duties. These charges are not included in the purchase price and are the responsibility of the customer.
Incorrect or Incomplete Address
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.
If an order is returned to us due to an address issue, additional shipping charges may apply.
Lost or Delayed Packages
If your order has not arrived within 30 days, please contact us and we will work with the carrier to resolve the issue or offer a suitable solution.
Contact Us
If you have any questions about shipping, please contact us at:
Email: Cervahealth@outlook.com